Last Updated: July 25, 2026
Thank you for shopping at Sound Marauder (www.soundmarauder.com).
Because our apparel and merchandise are custom printed on demand specifically for you upon ordering, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.
Please read this policy carefully before placing your order.
1. Final Sale Policy
All print-on-demand items (including t-shirts, apparel, and custom goods) are final sale.
Size Selection: Please double-check our size charts before placing an order. We cannot process returns, exchanges, or refunds if the incorrect size or color was ordered.
Order Modifications / Cancellations: Once an order is submitted to production, it enters our automated printing workflow immediately and cannot be canceled, modified, or updated.
2. Damaged, Defective, or Misprinted Items
We want you to love your gear! If your item arrives damaged, defective, or with a printing error, we will gladly replace it or issue a refund at no extra cost to you.
How to Report an Issue:
Contact us at info@soundmarauder.com within 14 days of receiving your package.
Provide your Order Number and full name.
Attach clear, high-resolution photos showing:
The issue/defect/damaged area.
The item laid flat showing the full print.
The packaging tag/label if applicable.
Once verified, we will arrange for a replacement item to be printed and shipped to you free of charge, or issue a full refund to your original payment method.
3. Missing or Lost Packages
If your tracking information shows that your package was delivered but you have not received it:
Check with household members or neighbors to ensure it was not accepted on your behalf.
Allow 24–48 hours, as carriers sometimes prematurely mark packages as delivered.
Contact the carrier (USPS, UPS, DHL, etc.) directly to file a claim.
If your tracking status shows that the package was lost in transit and never marked as delivered, please reach out to us within 30 days of the estimated delivery date so we can review the shipment details and arrange a replacement.
4. Returned to Sender / Incorrect Address
If a package is returned to our fulfillment facility due to an incorrect or incomplete address provided at checkout, or because it was unclaimed, you will be responsible for the cost of re-shipping the package to an updated address once it is returned to us.
5. Contact Us
If you have any questions regarding this policy or need assistance with a damaged order, please reach out to us at:
Website: www.soundmarauder.com
Email: info@soundmarauder.com
